Processing and shipping of your order will take place the following business day. Please note that products will not be shipped or delivered on the weekends or federal holidays, nor do weekends or federal holidays count when determining shipping speed. Overnight orders shipped on Friday will not arrive until Monday. If you have any questions about your order, please contact us at (714) 849-5700 ext.221. All orders will be sent “Signature Required”. If you do not want your order to be shipped “Signature Required”, please note so in the Order Comment section. If you choose to waive this option, Kenko will not be responsible for any package once it has been confirmed delivered by the carrier. NOTE: Kenko will only ship-to and bill-to addresses within the United States. All other orders will be rejected or cancelled. Kenko does not ship to PO Boxes. We shall not be responsible or liable for any delay or failure in performance including without limitation shipping or processing caused by or resulting from any cause or thing beyond our control, including without limitation, acts of God, strikes, riots, war, labor difficulties, accidents, and weather.
Kenko Store Return Policy
Subject to the exceptions, time periods and requirements indicated below, the Kenko Store will accept for refund merchandise purchased at the Kenko Store, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.
Exceptions to the Return Policy
Logo items, apparel, repairs and parts are not eligible for return.
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise and must include a copy of the invoice/packing slip. Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by the Kenko Store in its sole discretion. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please call Kenko toll-free at 1-800-421-1141 ext.221 from 9:00 a.m. to 4:00 p.m. PT, Monday through Friday, excluding holidays.
To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the carrier tracking number), and (ii) return the merchandise so that it is received by the Kenko Store within 14 days of the date the RMA number was issued. The Kenko Store will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.
Kenko will provide the shipping address at the same time the RMA number is provided. The RMA number must be clearly displayed on the return label and/or shipping box. We strongly recommend shipping merchandise with a delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by Kenko. Shipping and processing charges for returned merchandise are the customer’s responsibility. Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.
Timing of Refund
The Kenko Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.